Case Story - We Just Did Our Job

Although we are mostly called to provide carpet cleaning, we are often asked to remove stains from rugs or upholstery as well. This is not strange at all. After all, sofas can get stained very easily, especially when people have children and pets. They can't wait till they will also need carpet or rug cleaning, particularly when the stains are intense and stubborn. What we appreciate as professionals is that most of our clients value our services, and never hesitate to express their satisfaction. This means a lot to our team as it comes to show that we do a good work and keeps us motivated.

One of such cases was with Mrs. Jones. This is the first time this lady was hiring our services. She asked if we provide sofa cleaning services since her couches were stained and she needed assistance. She explained that they had a small gathering the previous night and the guests were not as careful as she would expect. She asked for our stain removal service and we promised to offer same day service. Mrs. Jones got thrilled just by knowing that we'll be in her house so fast. One of the good things about our company is that we actually have a rather large team, and so we often manage to provide same day services.

A couple of hours later we were at the Mrs. Jones' house ready to take care of the stains

We didn't have to approach the sofas to see them. We could see them from afar. Most probably, the guests spilled wine and so we had to check out the fabrics and choose which product we will use so that the stain will come off. Mrs. Jones was very happy to hear us planning our methods and stepped aside to leave to our job. The stains were really stubborn, despite the fact that they were relatively fresh. It is a good thing that we always carry full equipment in our van and so we managed to remove them efficiently.

Though, we didn't just do that. We provided full couch cleaning. We don't like sloppy work. We prefer to spend some more time to clean the whole sofa effectively since there are always stains that cannot be seen at first glance. After all, sofas need good cleaning too. They sometimes attract even more dust than carpets do, as they are often neglected when there aren't visible stains.

Mrs. Jones couldn't be happier and didn't hesitate a moment to show her satisfaction by telling us how surprised she was to see the stains gone and the sofas finally clean. We loved that she liked our work and told us about it. We explained that we just did our job but Mrs. Jones said that it was a marvelous and very professional sofa cleaning service and that she will definitely call again in the future.